Data Analyst- I

Job Summary The Data Analyst I is responsible for setting up new customers in the system, verifying customer data, and ensuring accuracy across processes. This role involves troubleshooting issues, maintaining master data procedures, and supporting downstream processes. The analyst will also participate in projects, escalate technical issues to IT, and contribute to process improvements in a fast-paced, remote work environment. Key Responsibilities Set up new customers and establish customer roles in the system Contact customers to request additional information and verify data accuracy Troubleshoot and resolve issues related to customer setup using established guidelines Collaborate with supervisor to develop solutions for complex problems affecting multiple processes Complete requests within established timeframes and keep requestors informed Ensure data accuracy, validity, and completeness in results Create and update procedures as directed Support downstream processes by demonstrating understanding of customer request processing Participate in projects as required and assigned by management Identify and escalate technical issues encountered in production to IT for resolution Required Qualifications 2.5+ years of data entry and back-office operations experience Strong customer service skills including responsive communication, follow-up, and issue resolution Proficiency in data validation, accuracy checks, and troubleshooting Ability to monitor orders and manage multiple requests simultaneously Clear communication skills with customers and internal teams Experience escalating technical/system issues to IT/engineering teams Familiarity with Excel and Google Sheets Preferred Qualifications Experience in logistics, customer support, or IT Education: Bachelors Degree