Customer Success Content & Enablement Manager

Arrow Electronics, through its SiliconExpert business, provides trusted intelligence for the global electronics supply chain. The Customer Success Content & Enablement Manager owns the content ecosystem supporting user adoption, Customer Success, and Sales, while managing cross-functional projects, creating process documentation, and delivering training on customer success and ROI enablement.

Responsibilities:

• Leading complex cross functional
• Leads project calls, assigns work and manages project to timeline and outcomes
• Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication
• Creation of project related process documents
• Assist in training new and existing employees with regard to policies and procedures related to project outcomes
• Green Belt Certified
• PMP Certified

Requirements:

• Green Belt Certified
• PMP Certified
• Marketing background related to content creation and building email campaigns, with awareness of GDPR regulations
• Requires 3-5 years of experience in content creation and project management
• Requires in-depth knowledge on the electronics supply chain industry and experience with SaaS
• Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home
• Fully remote for other locations listed: Must be able to travel to an Arrow office location as requested by Arrow leadership
• Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
• Requires experience in the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce