Seasonal Customer Service Representative

Last Bottle, Inc. is a portfolio of wine businesses focused on innovation, quality, and customer experiences across daily deal sites and exclusive club offerings. The Seasonal Customer Service Representative will manage customer inquiries, process wine orders, coordinate deliveries, troubleshoot issues, and provide high-quality service in a fast-paced remote environment.

Responsibilities:

• Manage a high volume of customer service emails with speed, accuracy, and professionalism
• Assist with processing, exporting, and printing wine orders
• Coordinate closely with warehouse and shipping partners to ensure timely, accurate deliveries
• Troubleshoot customer issues and provide thoughtful, effective solutions
• Deliver a consistently high level of customer care in a fast-paced environment
• Multitask across systems and priorities while maintaining attention to detail

Requirements:

• Strong written communication skills and excellent typing ability
• Proficiency with PC systems and Microsoft Office tools
• Highly organized with exceptional attention to detail
• Strong problem-solving and critical thinking skills
• Ability to work efficiently in a team-based, fast-moving environment
• Positive attitude, reliability, and willingness to learn
• Ability to lift up to 40 lbs. when needed
• Experience with shipping platforms (FedEx, UPS, GLS, etc.) is a plus, but not required