Customer Success Manager, Enterprise

Fullpath by Cox Automotive is a fast-growing technology company transforming the automotive industry with an AI-powered Customer Data Platform. The Customer Success Manager, Enterprise will manage relationships with enterprise automotive customers, communicate ROI, identify churn risks, and optimize customer performance and product adoption. The role collaborates cross-functionally to support customer goals and revenue opportunities in a data-driven environment.

Responsibilities:

• Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
• Executing a framework to communicate ROI proactively - identifying risks and minimize churn
• Analyzing our customers' performance based on data and working with the customers to optimize success
• Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
• Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements:

• Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
• Experience in digital advertising with Google AdWords and Facebook Advertising
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication