Product Commercialization Manager

GHX is a healthcare business and data automation company that provides cloud-based supply chain technology, solutions, analytics, and services. The Product Commercialization Manager owns and improves the end-to-end commercialization lifecycle, including pricing, SKU management, process governance, tooling, and launch readiness. The role leads cross-functional collaboration, automation initiatives, catalog governance, and performance reporting across commercial and operational teams.

Responsibilities:

• Own the end-to-end commercialization process — from product definition through SKU creation to Launch— in partnership with Product Management, Corporate Systems, Deals Desk, Contract Ops, Order Processing, Revenue Recognition, and Asset Management
• Establish and continuously improve SOPs, tooling configurations, and business rules that reduce cycle time, eliminate ambiguity, and scale across GHX's expanding portfolio; maintain the commercialization playbook as the single source of truth for pricing, SKUs, and business rules
• Partner with Product Management to translate new offerings into sellable, billable constructs aligned to commercial strategy; serve as cross-functional liaison for complex SKUs and pricing decisions requiring commercial judgment
• Define, monitor, and report on SLAs, KPIs, and quality metrics for commercialization activities, delivering executive-ready insights on a regular cadence
• Stay current on AI and ML capabilities in CPQ; proactively surface forward-looking recommendations to leadership and cross-functional partners
• Own the full SKU lifecycle in CPQ (currently Conga) — including creation, testing, release, modification, and deprecation
• Lead a structured cross-functional SKU audit; rationalize the catalog and present findings and recommendations to leadership; establish ongoing governance including intake/approval workflows, naming conventions, taxonomy standards, and hygiene reviews
• Partner with Product, Finance, and Sales to ensure every SKU maps to a clear commercial purpose, pricing strategy, contractual language, and business rules; develop a change management process that minimizes disruption to active quotes, in-flight contracts, and renewal cycles
• Own the AI and automation innovation roadmap for SKU and commercialization processes — identifying high-value opportunities and driving measurable reduction in manual processing time
• Serve as the connective tissue between Product Management and all partner functions, including Sales, Revenue Operations, Deal Desk, Contract Operations, FP&A, Corporate Systems, and Revenue Enablement — aligning teams on process, tooling, and commercialization standards
• Contribute to pricing strategy and monetization model design; champion data-driven decision-making through dashboards and reporting frameworks that give leadership visibility into commercialization health
• Coordinate launch readiness for new products and pricing changes, ensuring Sales, Deal Desk, and Contract Operations are prepared before market release; act as a trusted advisor and go-to resource for commercialization process questions

Requirements:

• Bachelor's degree in business, Finance, Operations, Information Systems, or a related field; or equivalent professional experience
• 5+ years of progressive experience in product operations, revenue operations, deal desk, commercial program management, or a closely related function within a B2B SaaS company
• Demonstrated hands-on experience with Salesforce Conga (Apttus) — including product catalog management, pricing rules, approval workflows, and SKU configuration
• Proven track record leading cross-functional process improvement or transformation initiatives with measurable business outcomes (e.g., cycle time reduction, error rate improvement, revenue acceleration)
• Excellent written and verbal communication skills, including the ability to produce executive-ready documentation, SOPs, and business cases
• Project management discipline: ability to manage multiple concurrent workstreams, prioritize effectively under pressure, and deliver against commitments
• Willingness to travel quarterly for team meetings (approximately 10-20%)
• Familiarity with AI and automation concepts as they apply to commercial operations, quoting, or contract workflows
• Experience conducting SKU, product catalog, or similar rationalization audits in complex, multi-product environments
• Prior involvement in a quote-to-cash re-platforming or major system migration
• Proficiency with BI and analytics tools such as Sigma or Power BI for building commercialization performance dashboards
• Salesforce Certified CPQ Specialist or Salesforce Certified Administrator
• Conga CPQ Product Administration Certification (Level 1 or Level 2)
• PMP, Agile/Scrum, or SAFe® Product Owner / Product Manager certification