Product Manager | Retail

Epicor is a software company that helps businesses connect people, processes, and technology through data, AI, and cognitive ERP solutions. The Product Manager will act as a liaison for a strategic retail partner, translating business needs into product requirements, managing release cycles, analyzing retail system issues, and coordinating cross-functional teams to support product adoption.

Responsibilities:

• Gather and translate partner, customer, and internal stakeholder requirements into clear product specifications for development teams
• Manage product-related projects through release cycles, including planning, requirements definition, development handoff, pilot support, and follow-through
• Serve as a day-to-day product liaison for a strategic retail partner, building strong relationships and supporting ongoing alignment
• Analyze product, system, and data-related issues involving point-of-sale, inventory, order management, and related retail workflows
• Partner with development, product, professional services, support, marketing, and organizational readiness teams to resolve issues and support successful product adoption
• Champion customer and partner needs internally, ensuring the right resources are engaged to solve problems and move initiatives forward
• Support new application development efforts by helping create content, clarify requirements, and prepare internal teams for product changes

Requirements:

• Experience in product management, business analysis, requirements analysis, project planning, or a similar role
• Strong analytical skills, with the ability to understand business problems, identify patterns, and translate needs into actionable requirements
• Ability to work cross-functionally with technical and non-technical teams, including development, services, support, and customer-facing stakeholders
• Strong communication and relationship-management skills, with the ability to build credibility with partners and internal teams
• Comfort navigating ambiguity, managing competing priorities, and championing issues through resolution
• Proficiency with Microsoft Office tools and the ability to learn internal product and development tools
• Home Center Industry Experience, including hardware, home improvement, building materials, hard goods retail, or adjacent retail environments
• Experience with ERP, retail technology, point-of-sale, inventory, supply chain, or order management systems
• Experience supporting product needs for national accounts, franchise networks, retail partners, or multi-location customer environments
• Familiarity with partner-facing product management, customer escalations, release readiness, or pilot implementations