RFID Store Operations Engineer, JWO Merchant Operations

Amazon Web Services (AWS) is a comprehensive cloud platform provider, and its Applied AI Solutions organization develops business applications for companies worldwide. The RFID Store Operations Engineer will lead customer-focused programs for Just Walk Out RFID technology, defining end-to-end retail solutions, improving launch processes, identifying product gaps, and driving scalable implementations across sales, product, engineering, and operations teams.

Responsibilities:

• Understand the business/operational needs and challenges of JWO’s RFID customers, across our current verticals
• Stay current on the features and benefits of JWO’s latest RFID products and tools, as well as their constraints and limitations
• Provide RFID customers the right (in-store and back-of-house) RFID solution the first time, proven with quantitative before/after data
• Adhere to, enforce, and improve our store configuration and launch process, in partnership with sales and implementation teams
• Identify any gaps in JWO’s RFID product offering and escalate them to our product team for short-term mitigations and long-term solutions
• Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills
• 25% expected travel based on business needs

Requirements:

• Bachelor's degree or above in STEM (Science, Technology, Engineering, and Mathematics)
• 5+ years of Microsoft Office products and applications experience
• Experience working in a fast-paced and highly cross-functional organization
• 5+ years optimizing designs, processes, and/or products in retail and/or engineering
• Experience working directly with customers and delivering products/solutions with quantitative impact
• Experience and technical background in defining standardized processes and scalable software tools
• Experience in Lean Management, Six Sigma and other operations engineer tools
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
• Experience in retail, operations and/or business management
• Experience building or using optimization software (system design, multi-step processes)