Market Data Services Analyst

Russell Tobin is recruiting for a trading and stocks company seeking a Market Data Services Analyst. The role supports UTP Plan market data customer accounts through data administration, usage reporting, billing, compliance coordination, customer service, reporting, and process optimization.

Responsibilities:

• Assist in managing a wide range of complex data sets including usage, billing, and compliance information
• Proactively identify and escalate data discrepancies or anomalies
• Provide responsive support for the day-to-day operations of global market data customer accounts
• Deliver timely and accurate customer service regarding reporting, billing, contracts, data licensing, products, and related exchange policies
• Assist customers with compliance regarding market data policies, usage reporting requirements, and payment collections frameworks
• Maintain accurate customer and usage reporting records, including quarterly updates to the Emergency Contact database
• Provide customers with vital information and hands-on support related to transitioning data to the new administrator (e.g., CT Plan)
• Leverage database querying tools and visualization software to draft metric reports tracking ingestion health, uptime statistics, and systemic latency
• Identify root causes of business process issues, document operational runbooks, and build automation updates to improve scale

Requirements:

• College graduate with a Bachelor's degree preferably in Business, Finance, Computer Science, Data Analytics, or a related quantitative discipline
• Advanced proficiency with Microsoft Word, Excel, and PowerPoint (including lookup functions, pivot tables, and macros/mail merge)
• Experience with HTML and artificial intelligence (AI) tools
• Experience: Three years of market data administration experience preferred