Customer Service Representative

LifeMD is a healthcare technology company providing virtual primary care, telehealth, and specialized treatment programs to patients nationwide. The Customer Service Representative serves as the face of the Virtual Patient Care platform, answering patient questions, maintaining patient accounts, coordinating scheduling with the medical team, and guiding other customer service representatives.

Responsibilities:

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answering calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquiries they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives

Requirements:

• 2+ years of related work experience, which can include call center, patient coordination or claims experience
• Must have 2+ years of remote work experience
• Ability to work confidential and sensitive information
• Computer literate and proficient in Google Suite
• Strong problem solving and decision-making skills
• Experience working in the medical field