Sr. Agile Technical Project Manager (Scrum Master / Jira Administrator)

Intellivo is an industry market leader in subrogation technology, helping health plans and insurers identify and pursue reimbursement opportunities from alternative third-party liability payers. The Sr. Agile Technical Project Manager will lead complex technology initiatives across distributed teams as a Scrum Master, Agile delivery leader, and Jira/Confluence administrator. The role also drives Agile transformation, delivery planning, metrics, risk management, and the adoption of AI tools, with healthcare IT experience strongly preferred.

Responsibilities:

• Serve as Scrum Master and Agile delivery lead for one or more cross-functional teams, establishing and facilitating the appropriate ceremonies
• Apply the right framework for the work, running Scrum for product/feature delivery and Kanban for flow-based, operational, or support work, and coach teams on when and how to use each, including WIP limits and flow metrics
• Act as Jira Administrator: configure projects, workflows, screens, fields, schemes, boards, and automation across the Atlassian suite (Jira, Jira Service Management, Confluence)
• Manage delivery across onshore and offshore teams, coordinating across time zones to keep work unblocked, dependencies visible, and hand-offs smooth
• Demonstrate the ability to identify, implement, and govern AI tools (e.g., Atlassian Intelligence/Rovo, automation, reporting copilots) to streamline planning, reporting, risk detection, and documentation
• Build and maintain delivery metrics and dashboards (velocity, cycle time, throughput, burndown/burnup, cumulative flow) to drive data-informed decisions
• Own program and project planning: scope, milestones, capacity, dependencies, and release planning across multiple concurrent workstreams
• Proactively manage risks, issues, and dependencies, escalating clearly and driving them to resolution
• Partner with Product, Engineering, QA, and business stakeholders to translate requirements into well-structured epics, stories, and acceptance criteria
• Engage credibly on technical topics such as architecture, integrations, environments, CI/CD, and release management to anticipate delivery risk
• Coach teams and stakeholders on Agile principles and best practices, fostering a culture of accountability and continuous delivery
• In healthcare IT contexts, ensure delivery practices account for regulatory, security, and compliance considerations (e.g., HIPAA, PHI handling)

Requirements:

• 7+ years in technology project/program management, including 4+ years in a dedicated Agile role (Scrum Master, Agile Project Manager, or Agile Delivery Lead)
• Demonstrated expertise running both Scrum and Kanban, with deep hands-on Kanban practice (flow management, WIP limits, flow metrics)
• Proven track record leading Agile mindset transformations across the people, process, and technology spectrum
• Deep, hands-on Atlassian experience, including direct Jira administration and Confluence
• Proven experience managing distributed onshore and offshore teams
• Demonstrated ability to apply AI tools to improve project management, reporting, or team productivity
• Bachelor's degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent experience
• Agile certification required (e.g., CSM, PSM, PMI-ACP, or equivalent)
• Strong technical acumen, able to converse credibly with engineers on architecture, integrations, environments, and release processes
• Expert-level Agile facilitation, coaching, and servant-leadership, with genuine enthusiasm for advancing Agile ways of working
• Deep Kanban proficiency and advanced Jira/Confluence administration and configuration skills
• Excellent communication and stakeholder management across technical and business audiences
• Data-driven mindset with the ability to build and interpret delivery metrics
• Strong organizational skills to manage multiple concurrent workstreams and shifting priorities
• Demonstrated ability to adopt and evaluate new AI and automation tools to drive efficiency
• Healthcare IT experience, including HIPAA and PHI/PII handling in regulated environments
• Experience scaling Agile across multiple teams (e.g., Scrum at Scale or SAFe)
• Experience with Atlassian Intelligence/Rovo or comparable AI-assisted delivery tooling
• Familiarity with CI/CD, cloud platforms, and modern software delivery practices
• Located in or near Memphis, TN