Client Support/Account Management

Position Overview

The Client Support Specialist serves as the primary point of contact for an assigned portfolio of hospital clients. This role is responsible for supporting client relationships, investigating account-related issues, reconciling account information, analyzing reports, and collaborating with internal teams to ensure account accuracy and client satisfaction.

This position is ideal for someone who enjoys working with both people and data, balancing client communication with analytical problem-solving and account research.

Key Responsibilities

• Manage and support an assigned portfolio of hospital clients, serving as a primary point of contact for questions, requests, and issue resolution.
• Build strong client relationships through proactive communication, follow-up, and ongoing account support.
• Research and resolve account discrepancies, payment variances, balance concerns, and account maintenance requests.
• Review, reconcile, and validate account information across multiple systems to ensure accuracy.
• Generate, analyze, and distribute client reporting related to account activity and performance.
• Identify trends, discrepancies, or data integrity concerns and partner with internal teams to investigate and resolve issues.
• Conduct regular client meetings to review open items, account concerns, reporting results, and operational updates.
• Collaborate with Operations, IT, Finance, and other internal departments to resolve complex client issues.
• Maintain detailed documentation of client interactions, account updates, and issue resolutions.
• Assist with special projects, reporting initiatives, and process improvement efforts.

What We're Looking For

Required Qualifications

• 2+ years of experience in client support, account management, customer success, financial services, healthcare operations, banking, billing, or a related field.
• Experience managing ongoing client relationships, assigned accounts, or a book of business.
• Strong attention to detail and ability to investigate and resolve account-related issues.
• Experience reviewing reports, account data, payment information, or financial records.
• Strong communication skills with the ability to explain information clearly to clients and internal stakeholders.
• Ability to prioritize multiple requests and manage competing deadlines independently.
• Proficiency with Microsoft Office, including Excel.

Preferred Qualifications

• Experience with account reconciliations, billing support, payment investigations, or financial operations.
• Experience working with healthcare, revenue cycle, patient accounts, banking, financial services, logistics, transportation payables, or customer account management.
• Experience analyzing reports and identifying discrepancies within account or payment data.
• Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or related field preferred but not required.

Ideal Backgrounds

Candidates may come from areas such as:

• Client Services
• Customer Success
• Account Management
• Banking Operations
• Financial Services
• Revenue Cycle
• Billing Operations
• Reimbursement Support
• Transportation Payables
• Healthcare Administration
• Operations Support
• Client Account Management

Technical Skills

Preferred experience with:

• Microsoft Excel
• Account reconciliation
• Reporting and data review
• Payment tracking and validation
• CRM systems
• Financial or operational reporting
• Issue investigation and resolution

Why This Role?

This role offers the opportunity to combine relationship management, problem-solving, financial analysis, and client support in a growing healthcare organization. Successful individuals will enjoy building client partnerships, researching account issues, working with data, and helping clients achieve successful outcomes.

Job Type & Location

This is a Contract to Hire position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $26.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.