Description
Looking for those in early stages of pursuing a cybersecurity career; looking to grow their career and stay in this role long term.
Needs to have networking awareness
MUST have customer service skills
- they will be speaking with customers who may be upset (i.e. dealing with fraud, identity theft, phone taken over by a bad actor, etc) so they need to be able to handle these conversations professionally and with tact
Needs to have knowledge of SPAM, email, Phising, Vishing, etc
Candidates must be engaged and committed to the role
Must have a degree of professionalism and do the work in a professional environment (with no distractions or noise)
In this role, contractors will receive tickets to work that will involve calling a customer for resolution.
Training is involved;
1st week will onboard with the training resources (learning things like email etiquette, set up rules, intro to the team, etc)
Then they will start to learn about identity theft
Depending on how that goes, additional trainings may be added (i.e. payment fraud)
There are scorecards for productivity.
Contractors will start to be held accountable the 2nd month
These scorecards can be accessed daily
Volume of tickets varies 25-60 per day
Type of person who does well here usually is someone pursuing a cybersecurity career.
Also someone learning about this on their own and has a passion for cybersecurity knowledge.
Shift work between 9a-9p EST
can sit anywhere within the US
typically contractors are working the 9a-6p EST shift
Skills
security, cyber security
Top Skills Details
security,cyber security
Additional Skills & Qualifications
security
Experience Level
Entry Level
Job Type & LocationThis is a Contract position based out of Philadelphia, PA.
Pay and BenefitsThe pay range for this position is $13.50 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Aug 24, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
