Program Manager

East Central: 2 (Service Provider Experiance)

12 months

Remote

A Brief Overview

The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.

Job Responsibilities

Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
Extensive problem-solving skills, with the fortitude to drive resolutions to a close
Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
Monitors and manages the program level milestones, risks, issues, and decisions
Drives decision making processes where and when appropriate
Works with leadership and technical leads to staff and resource the program appropriately
Escalates and drives program level issues resolution and risk mitigation
Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
Responsible for managing program level procurement reporting and visibility
Ensure roles and responsibilities are defined and align to staffing plans
Responsible for end-to-end program delivery and quality
Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
Ensures the program is aligned to the statement of work.
Works with the appropriate leadership and team members to define the statement of work and any changes
Monitors and assesses customer satisfaction, quality, and profitability.
Project managers assigned to the program will report to the program manager
Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
Creates and manages long term goals for the program or portfolio of projects.
Responsible for ensuring the successful onboarding and offboarding of program resources
Acts as a liaison between program staff and upper management/executives

Qualifications

Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
A minimum of 10 years' progressive experience in a related field required
Minimum of 5 years active Program Management experience
Minimum 10 years of Project Management experience
Experience working with Financial Customers
One to three years prior sales/business development experience is preferred
Salesforce CRM software experience
Experience managing, tracking, and forecasting the financials and budgets for large scale programs
Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
Excellent understanding of the contract process
Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
Good understanding of Supply Chain processes
Ability to work independently and aggressively track to program timelines
Strong team skills
Strong communication skills (written, verbal, and presentation)
Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred
Experience working multi-site (global environments) is a plus.Ste
Service Provider experiance.

Sr Program Manager- REMOTE (East Central)

Key skills

About this role