The Epic Applications Analyst II - Hospital Billing (Patient Financials) serves as a vital technical liaison between Information Technology and Revenue Cycle operational leadership across our enterprise health system. This role drives the build, configuration, optimization, and ongoing maintenance of Epic Electronic Health Record (EHR) modules-specifically focusing on patient-facing financial components, including pre-service price estimates, deductible and co-pay capture, self-pay billing rules, patient statements, and third-party vendor integrations.
First-Level Technical Support: Delivers technical support to operational associates utilizing Epic HB, responding to inquiries, troubleshooting application issues, and offering guidance on patient financial workflows (e.g., patient estimates, co-pay/deductible collection, and statement logic).
Basic Application Configuration: Assists in basic system configuration, master file updates, and data entry to support patient estimate rules, self-pay billing cycles, payment plans, and patient-facing preference updates under direction.
System Testing & Quality Assurance: Administers routine system and quality assurance tests on new features, updates, patches, statement modifications, and vendor interface files before implementation to ensure system functionality, reporting all discrepancies to senior analysts and leadership.
Training Resource Development: Aids in the development of end-user training materials, workflow tip sheets, and reference guides to support the education and onboarding of Patient Financial Services, Patient Access, and clinic staff.
End-User Training Support: Provides one-on-one introductory training sessions on Epic HB patient financial workflows and point-of-sale tools under the direct supervision of Senior Analysts or Application Trainers.
Ticket Tracking & Incident Management: Utilizes the IT service management ticketing system to track, document, update, and resolve end-user support requests, system issues, and workflow inquiries accurately and effectively.
Incident Escalation & Issue Resolution: Handles initial troubleshooting of unresolved, complex, or critical patient account/interface errors, escalating systemic defects to Senior Analysts and Leadership with detailed impact documentation
Education: Associate's degree in Information Technology, Healthcare, Business Administration, or a relevant field (or three (3) years of experience in Healthcare, EHR systems, or IT support in lieu of education). Work Experience: One (1) year of experience in Healthcare, Electronic Health Records (EHR) support, IT support, or revenue cycle/patient accounting operations. Licensure: None. Certification: Epic accreditation/certification in Epic Resolute Hospital Billing (HB) within six (6) months of start date. Skills, Knowledge, & Abilities:Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint). Basic problem-solving and analytical skills. Strong oral and written communication skills. Ability to learn new software applications and technical workflows quickly. Familiarity with revenue cycle operations, healthcare billing concepts (co-pays, deductibles, self-pay), and general hospital operations.
Epic Hospital Billing,billing,insurance claims,Financials,maintenance
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
