Business Systems Analyst (Remote Eligible)

Boise State University is committed to extending higher education beyond traditional boundaries and is seeking a Business Systems Analyst to manage maintenance activities and improve automated systems. The role involves collaborating with teams to analyze application systems, facilitate training, and enhance data integrity efforts.

Responsibilities:

• Participates in software and integration testing; reviews, analyzes and documents test results and recommends changes to achieve desired results. Reviews new functionality and communicates and trains other system users
• Analyze and review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements, maintain the development and production environments, run processes, and assist developers in diagnosing production problems
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems. Participate in group projects or in one-to-one meetings with client users to design, test, and train in the specific applications and improve their skills in systems analysis
• Maintain and organize the backlog of pending system enhancements and defects to facilitate informed prioritization decisions
• Serve as a functional representative during technical design discussions to ensure that solutions remain user-friendly and intuitive for staff
• Proactively monitor system logs and user activity to identify potential technical errors or recurring training gaps among the staff
• Manage data integrity efforts, including bulk data imports and exports and the generation of ad-hoc operational reports for divisional staff
• Draft communication and prepare training resources to support the rollout of new system features and updates
• Execute initial triage for user-reported issues, resolving routine inquiries such as access problems and basic report assistance
• Facilitate discovery sessions with stakeholders to document current workflows and identify opportunities for process improvements within supported applications
• May perform other duties as needed

Requirements:

• Bachelor's Degree and 2 years of experience, or equivalent progressively responsible professional experience
• Ability to adapt to changing workplace technology
• Highly organized, able to work effectively across organizational boundaries
• Knowledge of systems analysis and operating system environments
• Ability to develop technical documentation such as job recovery procedures, IT standards or a data dictionary
• Experience in Product Ownership or Business Analysis: 3+ years of experience performing functional requirements gathering, documentation, and User Acceptance Testing (UAT) within a higher education or enterprise software environment
• Platform Proficiency: 2+ years of experience configuring and managing low-code/no-code platforms (e.g., Quickbase) or enterprise student systems (e.g., PeopleSoft, Slate)
• Workflow Design: 2+ years facilitating discovery sessions and documenting complex current and future state business processes for multi-departmental stakeholders