Sales Development Representative

Frontline Wildfire Defense is a mission-driven climate technology company developing wildfire defense systems that protect homes and communities. The Sales Development Representative will build the sales pipeline by engaging and educating prospective customers, qualifying leads, scheduling appointments, managing follow-ups, and supporting the field sales team.

Responsibilities:

• Proactively engage prospective customers via phone, email, text, and web chat to explain the Frontline Wildfire Defense system and address questions
• Conduct up to 10 consultations daily to educate customers, uncover needs, and secure commitment to move forward in the sales process
• Qualify leads using defined criteria and schedule appointments with the field sales team for further consultation
• Manage and nurture a pipeline of active, dormant, and cold leads through consistent outreach and personalized communication
• Meet follow-up service level agreements (SLAs) for new lead engagement to ensure no opportunities are missed
• Partner closely with field sales representatives to ensure a smooth and professional customer handoff
• Provide feedback to the sales leadership and field team regarding lead quality, customer trends, and process improvements
• Accurately track activities, document lead status, and update customer information in Zoho CRM
• Achieve or exceed key performance metrics, including number of consultations, appointments set, lead conversion rates, and response times
• Continuously develop knowledge of wildfire risk mitigation, home protection systems, and Frontline’s product offerings to better serve customers

Requirements:

• 1–3 years of experience in sales development, inside sales, or a customer-facing role
• Strong communication skills across phone, email, and text; able to build trust and credibility quickly
• Organized and disciplined with the ability to manage multiple leads, tasks, and follow-ups simultaneously
• Comfortable working with sales tools and CRMs
• Resilient, goal-oriented, and motivated by hitting and exceeding performance targets
• Ability to adapt to a fast-paced, evolving environment and contribute to process improvements
• preferably in technology, home services, or related industries
• Zoho experience preferred