Sales Development Representative

Frontline Wildfire Defense is a company focused on innovative solutions for wildfire safety. As a Sales Development Representative, you will engage prospective customers, educate them about the wildfire defense system, qualify leads, and schedule appointments for the sales team.

Responsibilities:

• Proactively engage prospective customers via phone, email, text, and web chat to explain the Frontline Wildfire Defense system and address questions
• Conduct up to 10 consultations daily to educate customers, uncover needs, and secure commitment to move forward in the sales process
• Qualify leads using defined criteria and schedule appointments with the field sales team for further consultation
• Manage and nurture a pipeline of active, dormant, and cold leads through consistent outreach and personalized communication
• Meet follow-up service level agreements (SLAs) for new lead engagement to ensure no opportunities are missed
• Partner closely with field sales representatives to ensure a smooth and professional customer handoff
• Provide feedback to the sales leadership and field team regarding lead quality, customer trends, and process improvements
• Accurately track activities, document lead status, and update customer information in Zoho CRM
• Achieve or exceed key performance metrics, including number of consultations, appointments set, lead conversion rates, and response times
• Continuously develop knowledge of wildfire risk mitigation, home protection systems, and Frontline’s product offerings to better serve customers

Requirements:

• 1–3 years of experience in sales development, inside sales, or a customer-facing role (preferably in technology, home services, or related industries)
• Strong communication skills across phone, email, and text; able to build trust and credibility quickly
• Organized and disciplined with the ability to manage multiple leads, tasks, and follow-ups simultaneously
• Comfortable working with sales tools and CRMs
• Resilient, goal-oriented, and motivated by hitting and exceeding performance targets
• Ability to adapt to a fast-paced, evolving environment and contribute to process improvements
• Zoho experience preferred