Business Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are in search of a highly motivated Business Analyst to support and implement network/telephony hardware/software deployments for North America-based stores remotely while managing onsite technicians.

Responsibilities:

• Point of Contact (POC) for North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
• Proactively coordinate with construction resources for implementation of store networking and telephony
• Configure network and telephony hardware across U.S. and Canada markets
• Order network and telephony circuits to meet deadlines and coordinate implementation
• Research, diagnose, resolve, or escalate technical and procedural networking issues
• Address service level escalations and escalate unresolved issues per guidelines
• Utilize available resources for prompt resolutions
• Develop relationships with key business partners across departments within responsibility areas
• Effectively identify, communicate, and mitigate risks to meet deadlines
• Vendor Management
• Utilize shipping and receiving processes for warehouse activity
• Address service level escalations as required and drive resolution
• Establish and maintain effective communication with multiple vendors
• Engage in network escalations and troubleshooting with vendors
• Reporting and Miscellaneous Projects
• Update and maintain inventory/reporting management tools including Excel, Power BI, Smartsheet, and others
• Summarize complex environments with multiple moving parts and dependencies
• Track project status and actively report updates to leadership
• Provide weekly status summary reports for network-related activities and changes

Requirements:

• Excellent verbal and written communication skills
• Strong analytical problem-solving skills and resourcefulness
• Self-motivated with the ability to work independently
• Proficiency with Smartsheet, ServiceNow, and Microsoft Office applications
• Ability to act quickly and professionally while managing multiple priorities
• Comfortable dealing with ambiguity and adapting to change
• Ability to learn technical and procedural retail store environments
• Growth mindset
• BA/BS degree or equivalent work experience preferred
• At least 4 years of previous IT experience preferred
• At least 2 years of networking experience preferred, including routers, switches, LAN/WAN, IP, and Zoom telephony systems
• Previous project management or coordination experience preferred
• Field support or retail industry experience desirable