Sr Business Systems Analyst - Trading

C4 Technical Services is seeking a Senior Business System Analyst to support and enhance commodity trade operations. This role involves partnering with various teams to translate business needs into clear requirements and drive high-quality delivery across the full project lifecycle.

Responsibilities:

• Lead end-to-end business analysis for hedging and trade initiatives, from discovery through stabilization and hypercare
• Guide documentation of current and future-state processes, including process maps, controls, handoffs, and exception handling across front-to-back trade flows
• Translate business needs into clear, testable requirements, user stories, acceptance criteria, and documentation
• Partner with solution architects, product owners, and delivery teams to support solution design, configuration approach, and integration touchpoints
• Identify data and reporting needs (positions, exposures, P&L, settlements, confirmations) and support alignment on definitions, sources, and reconciliation expectations
• Support planning and execution of System Integration Testing (SIT) and User Acceptance Testing (UAT), including test strategy input, test case review, and execution coordination
• Drive defect triage and resolution workflows: reproduce issues, document impacts, prioritize with stakeholders, and coordinate fixes with vendors and internal teams
• Support deployment readiness activities, including cutover planning inputs, operational readiness checks, and stakeholder communications
• Provide functional and techno-functional support for hedging and trade applications, including day-to-day issue intake, analysis, and resolution coordination
• Support integration monitoring and troubleshooting across upstream/downstream systems (e.g., market data, confirmations, settlements, accounting interfaces, reporting)
• Coordinate with vendors and internal support teams to manage escalations, track SLAs, and ensure timely resolution of production issues
• Maintain and improve support models, including intake processes, triage playbooks, escalation paths, and operational runbooks
• Analyze incidents and service requests, perform root-cause investigation, and document findings, workarounds, and permanent corrective actions
• Develop and maintain operational documentation to improve support consistency and reduce recurring issues
• Support production stabilization efforts by identifying recurring defects, process gaps, and control weaknesses and recommend and drive remediation plans
• Participate in change management and release readiness activities to ensure supportability, clear ownership, and smooth transitions to operations
• Serve as a trusted partner to stakeholders and communicate clearly across business and technical audiences
• Facilitate decision-making by presenting options, impacts, dependencies, and trade-offs and drive alignment on requirements and delivery outcomes
• Promote disciplined delivery practices, including scope control, requirements quality, traceability, and test evidence
• Mentor junior analysts and contribute to continuous improvement of analysis standards, templates, and delivery practices

Requirements:

• 7+ years of experience as a Business Analyst or Senior Business Analyst supporting commodity trading and hedging processes in a functional or techno-functional capacity
• Proven delivery experience across requirements, process mapping, solution design support, SIT/UAT coordination, defect triage, deployment readiness, and hypercare
• Experience supporting production applications, including incident analysis, root-cause investigation, vendor coordination, and operational documentation
• Ability to translate complex business needs into clear, testable requirements and to manage traceability through testing and release
• Strong facilitation and stakeholder management skills, including the ability to drive alignment across multiple teams and priorities
• Excellent written and verbal communication skills with a focus on clarity, accuracy, and professionalism
• Experience with ION XTP (or similar ION platforms) supporting trade processing, integrations, and operational workflows
• Experience with ION Openlink (Endur/Openlink) in a functional or techno-functional role supporting trading and risk operations
• Experience working in regulated or controlled environments with strong attention to auditability, controls, and operational risk management
• Familiarity with market data, pricing, and reference data concepts as they relate to trading and risk reporting