Director, Product Design

Housecall Pro is a company dedicated to helping home service professionals streamline operations and improve their lives. As the Director of Product Design, you will shape the future of their platform by driving strategic initiatives and ensuring high standards of excellence in product design, particularly with AI integration. You will collaborate with various teams to develop best-in-class products and innovative solutions that meet customer needs and foster long-term growth.

Responsibilities:

• Define design strategy for designated product domains across Revenue, including how AI-driven features and agentic workflows fit into the Pro experience
• Collaborate with key cross-functional partners across Product, Engineering, and Business Operations
• Strategize on product design roadmaps and priorities with executive leaders
• Ensure strong design practices from concept through launch to deliver high-quality product experiences
• Champion the adoption of AI-assisted design and prototyping tools across the team while staying hands-on in prototyping ideas to increase speed and quality, explore direction, and set a high standard of craft
• Model strong communication and influence across a diverse group of stakeholders
• Leverage data, research, and AI-assisted analysis to establish clear points of view on product direction
• Partner with product design leaders to ensure a single, cohesive user experience across all product areas, including consistent patterns for AI-powered features
• Spearhead critical initiatives to elevate design processes, craft, and execution standards — reimagining workflows wherever AI can create real leverage
• Mentor, inspire, and grow members of the broader product design organization, including their fluency with AI tools and modern design practice

Requirements:

• 12+ years of experience successfully shipping digital products and features end-to-end
• 5+ years of experience directly managing and leading teams of product designers
• Bachelor's degree in Product Design, Human-Computer Interaction, or a related field, or equivalent work experience
• Proven expertise with modern design platforms (i.e. Figma, Adobe Creative Suite) and fluency with AI-native tools (e.g. Figma AI, Claude, ChatGPT, or similar)
• Experience working in Agile development environments using collaboration tools (i.e. Jira, Confluence)
• Portfolio URL or PDF showcasing examples of mobile and responsive web product design
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Experience designing or overseeing AI-powered product experiences (e.g., chat/agent interfaces, personalization, generative content) is a strong plus