Senior Business Analysis & Project Delivery Consultant

CVS Health is focused on building a world of health around every individual, and they are seeking a Senior Business Analysis & Project Delivery Consultant to serve as the primary owner of assigned project requests. This role involves partnering with stakeholders to understand business challenges, document processes, define requirements, and ensure quality delivery of projects.

Responsibilities:

• Facilitate workshops with business stakeholders to understand objectives, pain points, and desired outcomes
• Document current-state processes, workflows, and operational procedures
• Identify business rules, dependencies, assumptions, and operational impacts
• Challenge unclear requirements and seek clarification when business needs are not well defined
• Ensure project requests meet intake and readiness standards before development engagement
• Develop Business Requirements Documents (BRDs) using the team's standardized framework
• Maintain traceability between requirements and delivered solutions
• Own requirement quality and completeness throughout the project lifecycle
• Partner with technical teams to clarify requirements before development begins
• Serve as the primary delivery lead for assigned initiatives from intake through production support
• Facilitate project checkpoints, stakeholder reviews, and decision-making sessions
• Coordinate cross-functional teams including business stakeholders, developers, architects, QA, and analytics resources
• Monitor project scope, risks, dependencies, timelines, and action items
• Escalate delivery risks appropriately and propose mitigation strategies
• Support User Acceptance Testing (UAT), implementation planning, production readiness, and business sign-off
• Maintain accurate project documentation within Jira and Confluence
• Drive accountability for assigned action items through project completion
• Build trusted relationships with Finance, Operations, Analytics Engineering, Solution Architecture, and business leaders
• Facilitate alignment across multiple stakeholder groups with competing priorities
• Communicate project status, risks, recommendations, and decisions to leadership
• Promote transparency, accountability, and predictable delivery across all assigned initiatives

Requirements:

• 2-3 years of experience in Business Analysis, Project Management, Product Delivery, Process Improvement, or a related role
• Experience leading cross-functional business initiatives from requirements gathering through implementation
• Experience facilitating stakeholder meetings and translating business needs into actionable requirements
• Experience documenting business processes, workflows, and functional requirements
• Experience managing multiple projects simultaneously in a fast-paced environment
• Experience using Microsoft Office applications, including Excel, Word, PowerPoint, and Visio or equivalent process mapping tools
• Experience using Jira, Confluence, Azure DevOps, or comparable project management platforms
• Experience supporting Business Intelligence, Data Engineering, Analytics, Automation, or Technology delivery teams
• Experience writing Business Requirements Documents (BRDs), Functional Requirements, User Stories, and Acceptance Criteria
• Experience facilitating Agile, Scrum, or hybrid project delivery methodologies
• Experience with business process improvement methodologies such as Lean, Six Sigma, or Design Thinking
• Demonstrated ability to identify root causes, challenge assumptions, and recommend process improvements
• Healthcare, Pharmacy Benefit Management (PBM), Finance, or Revenue Cycle experience preferred
• PMI-PBA, CBAP, PMP, CSM, Lean Six Sigma, or comparable professional certifications are a plus
• Excellent written, verbal, and presentation communication skills
• Strong analytical, organizational, and problem-solving skills