Job Title : MSP Genesys CTI & IVR Production Support

Location: Plano, Texas

Duration: 12+ months contract (Possibility of extension upto 24 months)

W2 Contract

MUST HAVE

Genesys CTI & IVR Support Hands-on experience with Genesys Call Routing, IVR troubleshooting, and Genesys Voice Platform (GVP)/Genesys Cloud.
Production Support & Incident Management Real-time troubleshooting, root cause analysis, incident triage, and production support in a high-availability environment.
Telephony & Infrastructure Technologies Knowledge of SIP, Avaya Call Manager, SQL Server, Linux, Splunk, networking fundamentals, and Windows OS.

Genesys CTI& IVR Production Support - W2 contract

Key skills