2 5 years of ServiceNow administration or platform support
Experience with ITSM
Administer ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog
Configure forms, catalog items, workflows, Flow Designer automations, UI Policies, Business Rules, groups, roles, and ACLs
Manage user provisioning, security roles, and platform governance
Support upgrades, testing, release management, and platform maintenance

ServiceNow Platform Administrator

Key skills