Need AWS Connect Engineer - Remote

Amazon Connect Engineer III resource to help implement the Voice AI in Amazon Connect along with help supporting the implementation of existing KA And Case Assist architecture and implementation, upskilling the existing team, consulting, implementation and testing architecture and support:

Amazon Connect: flows, queues, routing, handoff, Contact Lens, voice self-service.

AI Agents and prompting: prompt engineering, orchestration, guardrails, fallback handling.

MCP Integration: MCP server / Bedrock AgentCore gateway, reusable AI tool integrations. Facets / TriZetto AI Gateway: member, provider, claims, ID card, prior auth, benefits/eligibility APIs. Microsoft CRM: customer profiles, cases, case create/update, context handoff.

AWS Backend: Lambda, REST APIs, JSON contracts, DynamoDB, CloudWatch, IAM, KMS. Testing: functional, regression, IVR/voice, API, CRM, and prompt testing. Performance: load testing, latency validation, concurrent calls, production readiness.

Regards,

Radiantze Inc