Associate Customer Insights Manager

Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), aiming to improve health outcomes through innovative technology. The Associate Customer Insights Manager will support the Market Research team by leading research projects and translating insights into actionable recommendations to guide business strategies.

Responsibilities:

• Leads primary qualitative and quantitative research projects, including clarifying market research objectives, designing research methodology, developing questionnaires and discussion guides, programming surveys, analyzing data, and putting together summative reports (either personally or in conjunction with external partners)
• Able to support or lead a variety of project types including creative concept testing, messaging and communications testing, brand tracking, brand equity measurement, market landscape, market opportunity assessment, and similar projects
• Works closely with internal stakeholders and external research partners to ensure the successful development of the methodology and execution of the fieldwork
• Leads the execution of all logistical aspects of research initiatives and vendor management, including screener development, respondent recruits, and related administrative tasks (e.g., project proposal requests, vendor setup, invoice processing, document control, etc.)
• Develops and presents clear storylines with insightful data and provides recommendations by integrating the data with existing team knowledge
• Analyzes available syndicated and secondary research and extracts insights relevant to support and enhance primary research projects
• Identifies common themes throughout all available research data and synthesizes it into actionable insights
• Collaborates and works cross-functionally to drive business results in a fast-paced environment
• Applies AI-enabled and machine-learning-supported approaches to synthesize high-volume unstructured inputs, including social listening, app reviews, Amazon reviews, and verbatim feedback, into clear, normalized insight themes
• Responsible for understanding and complying with quality standards and requirements as documented

Requirements:

• Minimum of 5 years of experience planning and executing qualitative and quantitative market research projects in pharmaceutical, med tech/medical device, or consumer packaged goods organizations
• First-hand experience with integrating brand market research methodologies in support of brand planning and execution plans
• Exceptional written and oral communication skills, with the ability to translate data into compelling stories and influence stakeholders through clear, insight-led recommendations
• Strong analytical skills, including quantitative data analysis and working knowledge of advanced research methods such as conjoint, discrete choice modeling, price elasticity, and segmentation
• Strong attention to detail and ability to ensure accuracy, consistency, and quality across research deliverables
• Proven ability to collaborate effectively with internal stakeholders, external vendors, and cross-functional partners while building positive working relationships
• Strong project management and organizational skills, with the ability to manage multiple priorities and execute projects with appropriate supervision
• Ability to identify and prioritize key research questions, adapt quickly to shifting priorities, and learn new business issues with agility
• Strong command of MS Office software (advanced user of PowerPoint and Excel)
• Command of basic statistics theory
• Typically requires a Bachelor's degree and a minimum of 5 – 8 years of related experience
• Experience in the diabetes space
• Experience with syndicated and secondary research
• Knowledge of payer / insurance landscape in the US
• Experience using AI-supported synthesis, automated theme coding, or machine-learning-enabled listening tools to analyze large volumes of qualitative or unstructured customer feedback
• Familiarity with integrating emerging data sources such as social listening, app and marketplace reviews, CRM data, dashboards, or external intelligence platforms to create faster, more scalable, decision-ready insights