Sales Development Representative (Americas)

Indigo Research is an online research program that opens up research opportunities for high school and graduate students. As a Sales Development Representative, you will connect with prospective families through phone outreach, qualify leads, and schedule consultations, playing a critical role in driving engagement and supporting the sales team.

Responsibilities:

• Engage quickly and professionally with prospective families who inquire about Indigo programs, with a strong emphasis on outbound and follow-up calling
• Conduct high-quality discovery and screening calls to understand the student’s academic background, interests, goals, timeline, and overall fit for Indigo’s programs
• Build trust and rapport with families over the phone, confidently guiding conversations and addressing early questions or hesitation
• Use a structured qualification approach to identify high-intent, high-fit leads and move them efficiently toward a consultation
• Maintain strong daily call activity, including prompt follow-up with new inquiries and persistent outreach to warm leads
• Re-engage unresponsive or undecided prospects through thoughtful call-based outreach that keeps Indigo top of mind
• Serve as the front line of the sales process, ensuring families feel heard, informed, and excited about the opportunity to work with Indigo
• Maintain impeccable Salesforce hygiene, ensuring every lead has up-to-date notes, clear tags, accurate stage status, and documented next steps
• Proactively manage your lead pool by following up with unresponsive prospects, re-engaging cold leads, and executing timely outreach aligned with marketing campaigns
• Collaborate with sales leadership to identify drop-off points in the funnel and suggest process improvements that drive conversion
• Uphold data integrity and reporting standards, enabling the broader team to make smart, data-informed decisions about marketing and sales strategy
• Partner with senior sales representatives to ensure seamless handoffs and continuity in the customer journey, from first call through to close
• Serve as a key voice of the customer by capturing insights from your conversations and sharing trends with product, marketing, and sales leadership
• Support follow-up from webinars, events, or marketing initiatives, contributing to multi-touch engagement strategies that increase conversion across the funnel

Requirements:

• 1–3 years of experience in sales, admissions, or a customer-facing role
• Strong verbal and written communication skills
• Detail-oriented with a high bar for data hygiene
• Passion for education and belief in Indigo's mission to democratize access to research opportunities
• Familiarity with Salesforce or other CRMs is a plus