Customer Service Representative (Remote)

Village Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. They are seeking a motivated and detail-oriented Customer Service Representative to handle customer inquiries and resolve issues, ensuring outstanding service.

Responsibilities:

• Receive inbound calls from current and potential clients
• Make outbound calls to follow up on issue resolution
• Assist customers with basic mortgage needs and aim for one-call resolution
• Build rapport and engage in meaningful conversations to support the client's mortgage needs
• Partner with internal and external departments to resolve customer issues
• Maintain confidentiality and uphold company standards

Requirements:

• Excellent phone etiquette
• Ability to remain composed during stressful situations
• Strong work ethic and attention to detail
• Proficiency in Excel, Word, Gmail, Google tools, etc
• Teachable, personable, outgoing, and dependable
• Strong organizational skills
• Exceptional verbal and written communication skills
• Commitment to confidentiality
• Always seeking to improve
• High school diploma or equivalent
• 1 year of computer skills
• 1 year of customer service experience