General Claims Representative

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

 

PURPOSE OF THE POSITION:

As a General Claims Representative, you will be responsible for investigating, evaluating, and resolving a variety of railroad-related claims, including third-party property damage and injury claims. You will work closely with claimants, internal stakeholders, legal counsel, and external partners to gather information, assess liability, and ensure claims are handled professionally, efficiently, and in compliance with company policies and applicable regulations.

This position can be based in Calgary, AB or the Greater Toronto Area (GTA), ON with offices in Hamilton

 

POSITION ACCOUNTABILITIES:

• Manage a caseload of railroad-related claims from initial notification through resolution
• Investigate and evaluate property damage, liability, and third-party damage claims
• Collect, review, and analyze information related to incidents, including reports, witness statements, photographs, repair estimates, invoices, and other supporting documentation
• Communicate directly with claimants to gather facts, answer questions, and provide updates throughout the claims process
• Conduct thorough investigations to determine the circumstances of an incident and identify responsible parties
• Assess liability and determine fault based on facts, evidence, applicable regulations, and company policies
• Identify information gaps and proactively seek additional details to support claim decisions
• Maintain complete, accurate, and organized claim files and documentation
• Prepare claim summaries, reports, correspondence, and recommendations
• Collaborate with internal stakeholders across Operations, Risk Management, Finance, and Legal
• Work closely with both inside and outside legal counsel on complex claims and litigation matters
• Evaluate damages and support settlement negotiations and claim resolutions
• Ensure all claims are handled in compliance with applicable legislation, regulations, and company procedures
• Utilize claims management systems and the Microsoft Office Suite to track, document, and manage claim activities

 

POSITION REQUIREMENTS:

• Post-secondary education in Business, Insurance, Risk Management, Law, or a related discipline, or an equivalent combination of education and experience
• Minimum of 2 years of experience handling claims, investigations, insurance matters, legal support work, or a related field
• Experience managing claim files and maintaining detailed documentation
• Knowledge of claims investigation and liability assessment principles
• Strong verbal and written communication skills with the ability to communicate effectively with a variety of stakeholders
• Strong organizational and file management skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Strong analytical, problem-solving, and decision-making skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

 

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Plan
• Annual Fitness Subsidy
• Part-time Studies Program

 

PRE-EMPLOYMENT REQUIREMENTS: 

Background Investigation

• Criminal history check
• Education verification
• Professional references

 

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

 

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

 

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

 

• Req ID: 106319
• Department: Legal
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

 

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