Step into a leadership role where you help customers get back on track while developing a high-performing team. You’ll coach, motivate, and support a team of approximately 20–22 collections specialists as they deliver clear, respectful, and solutions-focused conversations. If you thrive in a fast-paced environment, stay calm under pressure, and enjoy improving how work gets done, this role offers meaningful impact and growth.
As a Bilingual Collections Supervisor in our Credit Card Collections team, you will lead and develop a front-line team supporting customers with past-due credit card accounts. You will coach to key behaviors and quality standards, manage performance, and help remove barriers so your team can deliver consistent results. You will handle escalations, partner with internal teams, and apply judgment to decisions guided by policy. You will also identify process improvements that increase effectiveness, strengthen controls, and enhance the customer experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Additional information
Work schedules vary and may include evenings and weekends. This role requires consistent, phone-based customer interaction and real-time coaching support for your team.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
