Team Lead, Patient Care Coordination (Lake Mary, FL)

Job Summary:

The Care-Coordination Team Lead is responsible for ensuring the delivery of high-quality healthcare by managing and leading a team of Care Coordinators in the Lake Mary, FL office and in facilities in the surrounding area. The Team Lead will communicate company goals, safety practices, and deadlines to the team, motivate team members and assess their performance. The Team Lead will provide help to management, including hiring and training, and keeping management updated on team performance.  

Responsibilities:

• Conducting interviews, hiring, and training employees 
• Planning, assigning, and directing work tasks 
• Evaluating employee performance 
• Rewarding and disciplining employees as necessary 
• Addressing employee complaints and resolving issues 
• Directly supervising six or more employees
• Traveling to facilities to oversee Care Coordinators and assist as needed 

Qualifications:

• CMA or LPN license required
• Valid Driver's license and access to a vehicle required
• At least 2 years of management experience in a healthcare setting
• Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Familiarity with principles and procedures for personnel management

Starting Salary: $50,000 per year + bonus structure

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