Sr. Business Systems Analyst

Prudent Technologies and Consulting, Inc. is seeking a Senior Business Systems Analyst to join its expanding Portals Product Management team. The role manages business requirements for customer portals and supports testing, change management, operational readiness, documentation, training, and customer demonstrations.

Responsibilities:

• Business requirements management - liaising between the Business, Technology, vendors, business stakeholders, and other subject matter experts to plan, elicit, analyze, document, communicate and manage system requirements
• Candidate must have 7+ years of prior Business Analysis experience
• Assessing current capabilities, understanding high-level business requirements, and applying technical background/understanding in the development of system requirements and functional documents
• Supporting the Portal Product Team with testing, change management, operational readiness, user documentation, training, customer demos as needed
• Business Systems Analysis is a professional field that necessitates a strong understanding of requirements management, business-related systems, operational processes, relevant technology, enterprise technology delivery practices and standards, and project management. Additionally, it requires a thorough understanding of the supported businesses and enterprise methodologies

Requirements:

• Candidate must have 7+ years of prior Business Analysis experience
• Bachelor's degree in Business Management, IT or related field
• Minimum 7+ years of business analysis experience
• Working knowledge of customer portals/customer-facing web applications
• Experience with Salesforce or similar CRM systems
• Experience with ServiceNow
• Expertise with Microsoft Office tools such as Visio, PPT, Word, etc
• Ability to work independently with little supervision
• Strong team player able to develop strategies and action plans and share results
• Ability to foster strong partner and customer relationships
• Strong presentation and facilitation skills; excellent verbal and written communication skills
• Demonstrated ability to build and maintain effective working relationships at all levels of the organization
• Must be able to negotiate and/or influence others to gain support for the company's needs as they change
• Previous experience in Data Center industry is preferred