Marketing Workflow & Process Excellence Manager

Avantor is a global leader in providing essential products and services to customers in the life sciences and advanced technologies sectors. The Marketing Workflow & Process Excellence Manager is responsible for driving marketing process excellence and operational performance improvements across the organization by leading a team and optimizing workflow technologies.

Responsibilities:

• Implements tactical process improvement goals that drive efficiency, scalability, and innovation across business functions
• Contributes significantly to the achievement of strategic business objectives by leading efforts in workflow optimization, automation, and operational risk reduction
• Manages large process improvement projects and/or processes, overseeing initiatives such as enterprise-wide process standardization, advanced workflow redesigns, and compliance-driven business improvements
• Directs the activities of others within projects, ensuring alignment with best practices, organizational goals, and industry benchmarks
• Works on complex problems requiring an in-depth evaluation of multiple variable factors, including resource allocation, regulatory adherence, and technology integrations
• Adapts precedents and may make departures from traditional approaches to develop innovative solutions that streamline operations and enhance productivity
• Communicates with and influences senior management, providing insights into process optimization strategies, automation frameworks, and efficiency-driven cost reductions
• Enhances relationships and networks with senior internal and external partners who may not be familiar with process improvement methodologies, often requiring persuasive communication to align stakeholders with strategic objectives
• Manage, coach, and develop a team of Workfront Administrators and Marketing Process professionals
• Establish team goals, priorities, and performance expectations aligned with organizational objectives
• Allocate resources and oversee execution of operational and strategic initiatives
• Foster a culture of accountability, collaboration, and continuous improvement
• Own the administration, governance, optimization, and adoption of Adobe Workfront and related workflow technologies
• Establish platform standards, best practices, and governance processes
• Oversee reporting, automation, integrations, system enhancements, and release management activities
• Develop and maintain the Workfront roadmap to support evolving business needs
• Lead the design, implementation, and optimization of marketing processes and workflow solutions
• Translate business requirements into scalable system configurations, automations, reporting, and workflow designs
• Drive process standardization, operational efficiency, and continuous improvement initiatives across marketing functions
• Identify opportunities to leverage automation, AI, and technology solutions to improve productivity and effectiveness
• Establish and monitor KPIs, adoption metrics, service levels, and operational performance measures
• Partner with marketing leaders to prioritize initiatives and drive organizational change
• Communicate progress, risks, and recommendations to leadership and key stakeholders
• Ensure solutions deliver measurable business value and support strategic objectives

Requirements:

• Bachelor's Degree in Business, Marketing, Management, or a related field
• 5+ years of experience in business process improvement, workflow management, project management, business transformation and operational excellence
• 2+ years of people leadership experience and driving organizational initiatives
• Experience administering or governing enterprise workflow and project management platforms such as Adobe Workfront
• Strong knowledge of process improvement methodologies, change management principles, and operational performance management
• Proven ability to lead cross-functional initiatives and influence stakeholders at multiple organizational levels
• Strong leadership, coaching, and team development capabilities
• Advanced knowledge of marketing process management, workflow optimization, and operational excellence principles
• Experience administering and governing enterprise workflow platforms such as Adobe Workfront
• Strong analytical, problem-solving, and decision-making skills
• Experience designing and implementing marketing processes, automation solutions and workflow technologies
• Strong understanding of governance, change management and organizational adoption practices
• Strong communication, presentation, facilitation and relationship management skills
• Experience with Agile, Lean, Six Sigma, or related methodologies preferred
• Experience leveraging AI and automation technologies to improve operational effectiveness