Product Manager – Orders Management (Senior Care)

PointClickCare is a leading health tech company focused on transforming how providers manage the order lifecycle in senior care. The Product Manager will be responsible for delivering products and functionality that enhance order management, driving strategic growth while ensuring alignment with customer needs and market opportunities.

Responsibilities:

• Own product strategy, roadmap planning, and execution for your portion of orders related products, ensuring alignment with customer needs, market opportunities, and business goals
• Manage products through the full product lifecycle, from discovery, strategy, and prioritization through delivery, launch, adoption, and continuous improvement
• Drive product decisions using customer feedback, market research, product analytics, regulatory requirements, and business value rather than solely responding to feature requests
• Serve as the subject matter expert for assigned product areas, developing a deep understanding of product functionality, customer workflows, and the value delivered to end users
• Partner closely with Engineering, Design, Customer Success, Sales, Marketing, and other stakeholders to translate customer needs into meaningful product outcomes
• Serve as the voice of the customer to a scrum team(s) and maintain a prioritized backlog of requirements and other artifacts to support engineering teams in delivering on product priorities
• Assess product investment opportunities and incoming requests with thoughtful, data-informed analysis, providing clear recommendations to leadership and key stakeholders
• Identify opportunities to modernize legacy products through AI capabilities, automation, and smarter workflows that increase customer value and efficiency
• Navigate complex healthcare, clinical, and regulatory environments and translate that knowledge into practical product direction and prioritization
• Understand company strategy and ensure product plans support broader organizational objectives and long-term growth

Requirements:

• Bachelor's degree in Healthcare, Engineering, Business Administration, or a related field
• 3+ years of product management experience
• Experience managing software products through the full development lifecycle
• Strong background in healthcare IT, clinical workflows, pharmacy systems, or regulatory systems
• Ability to influence and align engineering, design, and business stakeholders without formal authority
• Comfort working with technical concepts, including APIs, integrations, modern software development practices, and platform-based solutions
• Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences
• Experience building, launching, or integrating AI/ML-powered product capabilities
• Demonstrated success revitalizing, enhancing, or modernizing legacy products