Forward Deployed Engineer Secure Services Edge (Remote)

Cisco develops security and networking solutions that connect and protect organizations across digital infrastructure. The Forward Deployed Engineer will provide technical leadership for strategic enterprise customers using Cisco’s Security Service Edge portfolio, own complex escalations, guide deployments, and relay customer requirements to product and engineering teams.

Responsibilities:

• Lead the technical relationship on a named set of large and/or strategic SSE accounts, including critical issues end to end
• Drive proactive account health by improving deployment and rollout planning, configuration and policy consistency
• Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs - and translate outcomes back to the customer
• Feed recurring customer patterns back into product and engineering roadmaps as concrete requirements
• Build and support the CX-driven runbooks and documentation from lessons learned and for future SSE deployments
• Use AI-assisted log analysis with strong judgment; don't ship unverified conclusions to either side
• Script (Bash/Python) for diagnostics, health checks, automations, and lab reproduction

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master's degree with 7+ years of experience
• 7+ years in networking/security with direct customer ownership
• Experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking
• Experience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy
• 5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM) in enterprise deployments
• Travel of up to 50% within the U.S. and internationally is required
• Prior experience handling on-premises and cloud security/networking products in production customer environments
• Demonstrated ability to influence customer expectations and recommend successful SaaS deployment and adoption strategies
• Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts
• Ability to work effectively across time zones and cultures in a distributed engineering organization
• Coding experience with Bash, Python, or similar
• Packet capture/analysis (Wireshark/tcpdump or equivalent) and familiarity with DPI-related failure modes (decryption, certificate pinning, fragmentation, MTU)
• Ability to advocate for both viewpoints—customer urgency and engineering feasibility—without distorting either
• Ability to communicate engineering updates to executive and technical customer audiences, and customer context to engineering
• This is a fully remote position and can be based anywhere in the United States