Forward Deployed Engineer Secure Services Edge (Remote)

Cisco is seeking a Forward Deployed Engineer in their Security Business Group, focusing on technical leadership and customer advocacy. This role involves serving as a technical liaison between Cisco and strategic enterprise customers, addressing deployment challenges and influencing product direction.

Responsibilities:

• Lead the technical relationship on a named set of large and/or strategic SSE accounts, including critical issues end to end
• Drive proactive account health by improving deployment and rollout planning, configuration and policy consistency
• Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs - and translate outcomes back to the customer
• Feed recurring customer patterns back into product and engineering roadmaps as concrete requirements
• Build and support the CX-driven runbooks and documentation from lessons learned and for future SSE deployments
• Use AI-assisted log analysis with strong judgment; don't ship unverified conclusions to either side
• Script (Bash/Python) for diagnostics, health checks, automations, and lab reproduction

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master's degree with 7+ years of experience
• 7+ years in networking/security with direct customer ownership
• Strong DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking experience
• Experience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy
• 5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM) in enterprise deployments
• Prior experience handling on-premises and cloud security/networking products in production customer environments
• Demonstrated ability to influence customer expectations and recommend successful SaaS deployment and adoption strategies
• Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts
• Ability to work effectively across time zones and cultures in a distributed engineering organization
• Coding experience with Bash, Python, or similar
• Packet capture/analysis (Wireshark/tcpdump or equivalent) and familiarity with DPI-related failure modes (decryption, certificate pinning, fragmentation, MTU)
• Ability to advocate for both viewpoints—customer urgency and engineering feasibility—without distorting either
• Ability to communicate engineering updates to executive and technical customer audiences, and customer context to engineering