Custom Service Representative

The Custom Captain is a fast-growing e-commerce company that specializes in custom boat apparel and merchandise. They are seeking a Customer Support Associate to assist customers with their orders and provide exceptional service through various communication channels.

Responsibilities:

• Help manage customer requests, and issues with artwork, proofs and merchandise
• Be the first contact for customers delivering excellent customer service
• Answering inbound phone calls and making outbound calls to resolve customer issues
• Assist in solving customer problems in a timely manner

Requirements:

• Customer facing experience in retail staff, call centers, or other customer support roles
• Ability to keep a positive attitude in challenging situations
• Ability to multitask and jump between programs to find information
• Ability to work across a small team
• A computer or laptop purchased within the last five years with at least 8GB of memory
• Open USB port for headset
• High speed broadband internet connection with a minimum of 15Mbps download and 2Mbps upload speed
• Designated quiet work area
• Experience with ecommerce
• Love boating
• Experience with Shopify and basic Order Management System software