Program Manager, Customer Success

Cubex is the market leader in smart medication and supply management systems for the veterinary industry. The Program Manager role focuses on driving program health, adoption, and optimization while collaborating with the Corporate Sales team to ensure customer satisfaction and renewal readiness.

Responsibilities:

• Own program health, adoption, and utilization across the POD's assigned parent-account logos
• Translate regional CSM practice health checks and optimization findings into an enterprise program view by parent account
• Drive remediation and optimization plans that improve customer health scores and operational outcomes
• Maintain a live view of program adoption and ROI for customers and internal stakeholders
• Lead Executive Business Reviews (EBRs), ROI validation, and clinical/financial benchmarking
• Quantify and communicate customer value impact across financial, operational, and regulatory dimensions
• Support Continuing Education (CE) programs and standard-of-care rollouts
• Surface category-expansion and new-hospital opportunities for the Corporate Sales Director and Program Development Representative to pursue
• Keep every logo renewal-ready with health scoring, readiness plans, and early risk identification
• Partner with the POD to align optimization work to the enterprise commercial program
• Coordinate the dotted-line regional CSM team's engagement schedule across the portfolio
• Partner with Implementation, Product, Support, and Customer Success for smooth transitions and high-impact delivery
• Maintain accurate program and customer records in Salesforce

Requirements:

• 5+ years in customer success, program management, or account management in healthcare, veterinary, dental, or medtech
• Demonstrated success driving adoption, optimization, and value realization for multi-site customers
• Strong ability to build and present ROI, health-scoring, and program-impact narratives
• Excellent stakeholder management with clinical and administrative audiences
• Salesforce discipline; highly organized and proactive in a field-based role
• Bachelor's degree in Business, Life Sciences, Healthcare, or related field preferred