Strategic Account Manager, Sales

Optura.AI is healthcare's AI orchestration platform, aiming to transform disconnected AI pilots into unified enterprise-scale programs. The Strategic Account Manager will oversee the sales cycle for healthcare accounts, focusing on customer growth, retention, and the development of a commercial playbook.

Responsibilities:

• Own growth and retention across a book of live customers, from initial pilot through platform adoption, expansion, and renewal
• Build and work the expansion and upsell pipeline inside your accounts in partnership with the Strategic Account Director, so there's always a next business case in motion before anyone asks for one
• Own the operational relationship: day-to-day owners, AI center-of-excellence leads, and the people using the platform every day
• Partner with Forward Deployed Engineering and delivery to ground every expansion conversation in value customers have already realized, not value we hoped for
• Build and hold relationships with Director and Vice President level sponsors across healthcare payer and provider organizations
• Co-sell alongside Strategic Account Directors on shared accounts, carrying more of the relationship as it matures
• Keep pipeline, forecasting, and CRM discipline honest across the landed book, so leadership can see what's real without having to ask twice
• Help build the early commercial playbook for how Optura grows accounts, and feed what works back to the team

Requirements:

• 2+ years in B2B software, AI, or tech sales, account management, or customer success with a commercial number
• Evidence of growing an existing account: expansion, upsell, or renewal you personally drove
• Credibility with operators, not only signers. The people using the product trusted you
• Comfortable saying what you don't know and going to find out
• Experience selling to healthcare payers, providers, pharmacy benefit managers, healthtech platforms, or life sciences organizations
• Familiarity with enterprise AI platforms, large language model technologies, or healthcare data workflows
• Understanding of healthcare regulatory frameworks, including HIPAA, HITRUST, or CMS guidelines
• Strong outbound prospecting and storytelling capabilities
• Experience operating in an early-stage or high-growth startup environment
• Ability to translate technical concepts into clear business value