Director, Product Management - Platform & Customer Lifecycle

Kin Insurance is focused on becoming the most trusted platform for homeownership, integrating various services to support homeowners. The Director of Product Management will oversee the development of the Policy Platform and Customer Portal, ensuring efficient product launches and enhancing customer relationships through a cohesive digital experience.

Responsibilities:

• Define and own the multi-year product strategy for Kin's policy platform and customer experience, translating long-term business goals into a clear, sequenced roadmap
• Lead, develop, and hire a team of product managers; raise the bar on craft, analytical rigor, and cross-functional collaboration across the team
• Make the hard prioritization calls between foundational platform work (where the customer is internal and the feedback loop is slow) and customer-facing product work (where the signal is faster and the stakes are visible)
• Partner with engineering lead to develop the platform's API strategy and configuration model, ensuring Kin can launch new products and respond to regulatory changes
• Drive the Home Hub from its current foundation into the digital destination for customers to manage their existing products and a marketplace to sell them the next
• Partner with Engineering, Design, Actuarial, Underwriting, Finance, and Legal to make cross-functional coordination fast and low-friction on work that requires all of them
• Define success metrics for your domain, keep them visible across the business, and use them to sharpen roadmap decisions over time
• Partner with engineering and data science leaders to ensure AI-native workflows, automation, and intelligence capabilities are embedded into both platform and customer experiences

Requirements:

• 12+ years of professional experience, with at least 8 years in software product management and at least 3 years managing and developing PM teams
• Proven ownership of both platform/infrastructure products and consumer-facing products; you can hold both modes simultaneously without defaulting to one
• Experience with platform modernization or re-platforming at scale, including sequencing migrations without disrupting dependent teams
• Technical fluency sufficient to contribute to architecture and data model conversations and understand the downstream implications of platform decisions for reliability, scalability, and regulatory compliance
• Experience in Fintech, Insurtech, or financial services where pricing logic, regulatory constraints, and customer trust were all constraints at the same time
• Track record of building PM talent, not just shipping great products yourself
• Written and verbal communication calibrated for both technical and executive audiences
• Familiarity with insurance policy administration systems or consumer financial platforms
• Experience building or scaling a multi-sided product ecosystem (platform plus consumer-facing layer)