Director Systems Engineering, North America

RtBrick is hiring its first senior technical leader in the United States to serve as the primary technical interface between its engineering team and US customers. The role leads customer architecture discussions and deployments, drives technical wins and product feedback, and builds the US systems engineering team as accounts grow.

Responsibilities:

• Customer-Facing Technical Authority. Serve as the lead architectural voice for US accounts. Lead technical workshops, design reviews (HLD/LLD), and complex POCs and make sure our solution meets each customer's network requirements
• Strategic Pre-Sales and Solution Design. Translate customer use cases (massive-scale access, DC interconnect, peering) into technical requirements for our engineering team. Own the technical win
• AI-Assisted Operations. Guide operators in adopting RBFS's built-in MCP server and agent-driven operations, from read-only diagnosis to human-approved and templated changes
• Product Evolution. Act as the Voice of the Customer. Work closely with the CEO, CTO, and Product Managers to prioritize features that solve real operator pain points, weighing long-term product vision against immediate market demands
• Team Leadership and Mentorship. Grow into building and managing a team of high-caliber Systems Engineers and Solutions Architects. Build an engineering-first culture that values deep hands-on skills alongside commercial acumen

Requirements:

• Candidates must be US Citizens or US Permanent Residents
• 15+ years in service provider networking, with at least 5 years at Principal or leadership level
• Hands-on experience in IP/MPLS edge routing with fluency in Layer 2/3 protocols (BGP, IS-IS, OSPF, Segment Routing)
• Expert understanding of large-scale service provider architectures (BGP/MPLS, Segment Routing, EVPN)
• Experience managing complex multi-vendor integrations and carrier-grade reliability requirements
• Solid understanding of cloud-native networking (Kubernetes, microservices, APIs, NETCONF/YANG)
• Expertise in cloud-native or containerized NOS environments
• While this is a director-level role, you must be comfortable diving into packet-level details, reviewing configurations, and navigating a Linux-based NOS
• Experience articulating the TCO and CapEx benefits of white-box, disaggregated models versus traditional chassis-based systems
• Proven ability to present complex technical roadmaps to CTOs and VPs, and to keep composure during high-stakes commercial or technical negotiations
• A can-do attitude
• You thrive in a high-performance environment where autonomy is expected and pay for performance is the norm
• Experience with CGNAT or Broadband Network Gateway (PPPoE/IPoE)
• Familiarity with Broadcom-based merchant silicon and white-box hardware
• Experience at a disaggregated or challenger networking vendor, or inside an ISP or MSO