Job Summary:
Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and/or Navy Lodge property including, but not limited to: cleaning guest rooms, interior public spaces, storage areas, laundry rooms, exterior spaces, etc. These services include, but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris/trash, transporting clean and dirty linen / towels, etc. Uses hand and powered cleaning equipment in connection with performing duties.
Duties and Responsibilities:
- Cleans guest rooms and other assigned areas. Operates cleaning equipment, e.g. vacuum cleaner, carpet cleaner, waxer and polisher. Empties wastebaskets, dusts, waxes and polishes room furniture. Also washes walls, partitions, air vents, disinfects and deodorizes toilet bowls, lavatories, etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind; uses step stool to clean window and window treatments, cabinet tops, mirrors and picture frames. Cleans bathroom areas including tub, tile, walls, commode, floors and vanity. Cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor. Washes and disinfects dishes, utensils and cookware.
- Cleans iron and ironing board and replaces cover, as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back up battery, and in-room phones are clean, properly programmed and in working condition.
- Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen, inspects mattresses and pull-out sofas. Moves/re-positions beds upon guest checkout, weekly or at a guest's request.
- Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
- Ensures privacy and security of guests is maintained at all times.
- Cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies. Shampoos rugs/carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy (industrial type) carpet cleaners and equipment.
- Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), carpet cleaning (shampoo and/or spot treatment), cleaning walls and other such tasks.
- Maintains cleanliness and order of storage rooms.
- Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department.
- Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required.
- Cleans and inspects exterior spaces such as parking lots and outside passage ways.
- May be required to load and unload trucks/vans. Assists with the receipt of supplies from vendors, the assembly, separation, storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers, pliers, box cutters, crowbar and shears for cutting bands.
- Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift.
- Must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed, room status vacancies, extra guests, unauthorized pets, and any other unusual circumstances.
- Reports any "lost and found" items to the housekeeping supervisor immediately, listing the room number or area where item(s) was found.
- May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assists with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable.
- Completes all required safety & security training.
- Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group (NHG) protocols during daily service activity.
- Performs laundry operations at the facility.
- May be required to possess a valid state driver's license to travel to other lodging facilities as required within the normal scope of duties.
- May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements.
Performs other related duties as assigned
