Customer Service – International Voice Support Specialist

Customer Service – International Voice Support Specialist

Location: Hyderabad (Work from site) Experience: 1 - 2 Years Employment Type: Full-Time Shift: Rotational shifts (24/7 support) Joining: Immediate

Program : MyChart Support – Voice

Our requirement: Strong communication skills with the ability to convey complex information effectively

Job Description:

We are urgently looking for an International Voice Support Specialist to join our growing IT healthcare team. The ideal candidate will handle patient support calls, emails, and in-basket requests related to the MyChart portal.

You will be the first point of contact for patients and healthcare providers , assisting with login issues, password resets, account setup, and general MyChart troubleshooting.

This is a priority position with quick interview and onboarding process

Key Responsibilities

• Handle inbound calls, emails, and in-basket messages for MyChart support.

• Assist users with account access, password resets, and profile activation.

• Troubleshoot login issues efficiently with high customer satisfaction.

• Document all interactions accurately in the CRM/ticketing tool.

• Escalate complex issues to Level 2 support or relevant departments when required .

• Provide step-by-step guidance to users to help them navigate MyChart features.

• Maintain service level agreements (SLAs) and ensure timely resolution.