Postcard Cabins Brand Ambassador

The Postcard Cabins Brand Ambassador is responsible for creating, testing, and implementing service and brand initiatives that bring the Postcard Cabins brand to life across all guest interactions—on time and within budget. This role designs and delivers training programs to ensure brand consistency, supports frontline teams in delivering exceptional service, and oversees procurement for brand-related projects that are both sustainable and aligned with budgetary guidelines.

 Essential Functions 

• Develop, document, and maintain Postcard Cabins brand and service standards (guest interaction guidelines, tone of voice, visual standards, amenities, in-cabin touchpoints).
• Translate brand values into practical service behaviors and checklists for onsite and remote teams.
• Conduct regular brand audits (online presence, cabins, communications, collateral) and recommend improvements to keep experiences aligned with the brand.
• Ensure all brand and service initiatives are delivered within approved budgets and agreed timelines.
• Identify opportunities to enhance the guest journey (pre-stay, arrival, in-stay, departure, post-stay follow-up).
• Design and pilot new service and brand initiatives
• Collect and analyze guest and team feedback to refine initiatives before scaling across locations.
• Partner with Operations, Sales & Marketing, and Property Teams to plan and roll out new standards and programs on schedule, tracking timelines, milestones, and budget adherence.
• Monitor project progress, proactively addressing risks or delays to keep initiatives on track and within budget.
• Source sustainable, high-quality suppliers and products that reflect Postcard Cabins’ aesthetic and values.
• Obtain quotes, compare options, and make recommendations that balance design, durability, sustainability, and cost.
• Ensure all purchasing follows budgetary guidelines and approval processes, maintaining accurate records for reporting and future planning.
• Build and maintain relationships with vendors to support consistent, reliable and cost-effective supply.
• Create training programs and materials (playbooks, SOPs, checklists, videos, workshops) to ensure brand and service consistency across locations.
• Facilitate onboarding and ongoing training for guest-facing team members (hosts, cleaners, support staff, remote guest services), coordinating sessions and materials within set timeframes and budgets.
• Develop and maintain a “Brand 101” curriculum that clearly explains who we are, what we stand for, and how we show up for guests.
• Build simple tools (job aids, quick-reference guides, scripts/templates) that make it easy for team members to apply training in daily work.
• Serve as a go-to resource for questions about brand guidelines, guest experience, and service standards.
• Model Postcard Cabins’ brand personality in all interactions (warmth, reliability, attention to detail, etc.).
• Recognize and celebrate team members who exemplify the brand, supporting a culture of guest-centric hospitality.
• Define and track key metrics related to brand consistency, guest experience, and initiative performance (NPS, reviews, service quality feedback, training completion).
• Share regular insights and recommendations with leadership based on guest reviews, survey data, and team input.
• Continuously update training, standards, and procurement practices as the brand evolves and the property portfolio grows.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook

 Supportive Functions 

• Leadership Skills
  • Be reliable and honest
  • Flexible and adaptable; excited to help build structure in a growing, entrepreneurial environment.
  • Value-driven approach to sustainability and responsible purchasing.
  • Deep passion for hospitality and creating memorable guest experiences.
  • Adhere to all work rules, procedures, and policies established by the company, including but not limited to those contained in the associate handbook
  • Work schedule may vary based on business demands including evenings, weekends and holidays
• Teamwork Skills
  • Be an enthusiastic, helpful and positive member of the team
  • Collaborative, proactive, and comfortable working with both leadership and frontline teams.
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
• Cost Control Skills
  • Adhere to proper purchasing procedures
  • Have basic understanding of financial statements
• Administrative Skills
  • Maintain a clean and orderly work area
  • Complete weekly and monthly reports
  • Ensure transactions are properly documented
  • Respond promptly to Company and Franchise requests
  • Attend required meetings
  • Reading, writing and basic math

 Education and Experience 

• 3–5+ years in hospitality, customer experience, brand experience, training, or a related role.
• Experience managing projects with budgets and timelines, and/or handling procurement is strongly preferred.
• Experience in Outdoor Hospitality preferred

 Specific Job Knowledge, Skills and Abilities  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Strong communication skills, both written (guides, training materials) and verbal (training sessions, coaching).
• Proven ability to design and deliver training or workshops.
• Experience with basic project management (timelines, budgets, vendor coordination).
• A keen eye for detail and design sensibility; you notice when something is “off-brand” and know how to fix it.
• Comfortable collecting and interpreting feedback and reviews to drive improvements.
• Highly organized with the ability to manage multiple projects and locations at once.

• Have an understanding of cost controls and some budgetary knowledge
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the outpost, its services and facilities

• Display initiative, perseverance, and analytical skills

• Ability to maintain compliance with all local, state and federal laws and regulations.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA

 Physical Requirements 

• Work tasks may be performed both indoors and outdoors.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

 Other Job Requirements 

• Driver’s License required with clean MVR

• Regular travel required

• All associates must maintain a neat, clean and well-groomed appearance per Company Standards
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.