Mortgage Advisor (Permanent, Full-Time) - Courtenay

Join Our Team


Location: Courtenay

Mortgage Advisor
Join a team where passion meets purpose! At FCU Community Financial, we take pride in being one of B.C.’s Top Employers—a reflection of our team members who value meaningful work, opportunities for growth, and making a difference. Driven by values, we use business as a force for good, placing people and the planet at the center of everything we do. With branches in eight vibrant locations along B.C.'s south coast, we are driven by our vision of building financially healthy communities and our purpose to empower through knowledge. If this vision excites you, we’d love to have you join our team!
Reporting to the Branch Manager, the Mortgage Advisor enhances member experiences by fostering strong relationships and thoroughly understanding individual mortgage needs for members at our Courtenay Branch. They assess mortgage applications, offering personalized guidance on suitable mortgage options, and manage the seamless processing and delivery of mortgage solutions. By staying well-informed on industry trends and regulatory updates, the Advisor provides exceptional service and actively seeks new lending opportunities, ultimately contributing to the credit union's mission of building financially healthy communities.
Major Responsibilities:
• Build and maintain lasting relationships with members to understand their unique mortgage needs while providing high levels of professionalism and care.
• Perform comprehensive assessments of loan applications, ensuring the precise collection and evaluation of documentation to ensure accuracy and completeness.
• Provide expert, personalized guidance on mortgage products and services, aligning recommendations with each member’s specific financial situation and goals.
• Engage in community outreach initiatives and promotion activities to raise awareness about the credit union and expand the member base within our communities.
• As part of the branch team, works closely with key interest holders to ensure smooth and efficient processing of mortgage applications, from initiation through delivery.
• Maintain up-to-date knowledge of industry trends, regulatory changes, and credit union policies to offer current and compliant lending advice.
• Ensure a positive, memorable experience for members by delivering exceptional service and support throughout the mortgage process.
• Oversee all documentation related to lending activities, including loan applications, approvals, and disbursements, ensuring accurate and timely record-keeping.
• Ensures full compliance with applicable laws, regulations, and internal policies, safeguarding the credit union and its members.
• Proactively identifies referral opportunities that support building member relationships and achievement of their financial goals.
Required Experience, Knowledge, Skill, and Ability:
• Secondary school diploma.
• 2-5 years' experience in financial services, preferably within the credit union system.
• Minimum 2 years of direct retail mortgage lending experience.
• Demonstrated understanding of lending principles and practices, with specific knowledge of consumer lending products and regulations.
• Proven sales and business development understanding, with a track record of achieving targets and goals.
• Education or equivalent experience with Products & Services, Fundamentals of Personal Financial Planning, Consumer & Residential Mortgage Lending, and Business Financial Statement Analysis.
• Extensive knowledge of banking system functionalities, including workplace operations and form utilization considered an asset.
• Accountability for both personal and branch-assigned growth goals, targets and major initiatives.
Successful employees will demonstrate the following skills:
• Excellent interpersonal skills, fostering effective collaboration and communication across all levels of the organization.
• Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management and prioritization.
• Commitment to adhering to FCU Community Financial’s policies and procedures, maintaining compliance and integrity in all aspects of work.
• Ability to thrive in a fast-paced environment, performing under pressure with a high degree of initiative, resourcefulness, and flexibility.
• Consistent track record of meeting deadlines, ensuring timely completion of tasks and projects.
• Demonstrated commitment to continuous learning and self-improvement.
• Proven dedication to supporting the growth of colleagues through training and development initiatives.
Why work for us?
• Take advantage of opportunities for career development including continuous training, education support and career planning.
• Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
• Enjoy a competitive compensation package.
• Be part of a company that is dedicated to making a meaningful community impact.
Who should apply?
To support employment equity and diversity in the workplace, we welcome applications from all groups, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at FCU Community Financial. We also recognize unique styles, perspectives, and beliefs that support a diverse, respectful, and inclusive work environment.


First Credit Union is a community owned financial institution. When your customers are your shareholders, it changes the way you run your business. We don’t ever have to choose between what’s best for our business, what’s best for our community, or what’s best for our members; they are one and the same. This is the cooperative advantage.