Relocation has been authorized for this role.

Join the Navy Exchange in Key West, Florida, as a Retail Department Manager, where you’ll oversee dynamic sales operations, ensure exceptional merchandising, and lead a team to deliver unparalleled customer service.

Known for its crystal-clear waters, historic landmarks like Ernest Hemingway's home, and vibrant cultural scene, Key West offers a one-of-a-kind backdrop for your career. Life in this tropical paradise means you’ll enjoy the perks of living where others vacation, surrounded by a supportive military and civilian community.

This is your chance to be part of a mission-driven organization that values integrity, service, and excellence. If you’re ready to lead, innovate, and grow in one of the most iconic Navy Exchange locations, apply today!

The Navy Exchange Service Command (NEXCOM) offers flexible schedules, relocation assistance, and world-class benefits, including Continuity Priority Placement for our military service family members. A few of our benefits include:

⭐ Federal Healthcare
⭐ Dental, Vision, 401(k), & Pension Plan
⭐ Accrual of paid time off (PTO) beginning on day one
⭐ Tuition reimbursement program
⭐ Continuity Programs for Military Spouses
⭐ Pet Insurance for your furry family members!
⭐ Paid relocation for eligible positions! (ask your recruiter!)
⭐ Tax-Free shopping, worldwide, at any Navy Exchange location
⭐ . . . and much more!

Best of all: You don’t have to be affiliated with the military to work for us. At NEXCOM, Mission YOU means we are invested in your family and your career, no matter where in the world you go. Just remember, when you join us at NEXCOM, you come for the benefits but stay for the mission.

Learn more about our mission at the Navy Exchange Service Command by visiting NEXCOMjobs.org today, and Watch this video to learn about the journey you could be embarking on!

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Job Summary: 

Manages sales activities in assigned retail and/or mall services departments.  Ensures department(s) are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards.

Duties and Responsibilities:

• Responsible for department level execution of retail and/or assigned mall services business strategies, procedures, and policies.
• Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing,  accurate price marking, fact tags, etc.  Adheres to corporate Visual Merchandising standards.  Coordinates stock replenishment with backroom and procurement personnel.
• Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed.
• Establishes and implements an effective customer relations program.  Ensures service provided meets or exceeds NES standards and customer expectations.
• Reviews department(s) merchandise stock structure,  makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc. 
• Reviews daily sales reports.  Recommends/initiates markdowns, as necessary.  Provides input to Store Divisional Managers/Store Managers regarding departmental promotions, sales goals and budgets.
• Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions.
• Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates.  Provides post-promotion feedback to  Buyers, Store Manager, etc.
• Supervises, trains, and motivates assigned sales associates.   Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc.     
• Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices.  Implements "best practices" as feasible.
• Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization.  Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties.  Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position.  Responds to inquiries and provides assistance in a prompt and friendly manner.
• Performs independently  under the direction of  a Store Divisional Manager or Store Manager.  Work is reviewed in terms of  achievement of operational goals and objectives.
• Performs other related duties as assigned.

3 YEARS GENERAL EXPERIENCE:  Experience which was gained in administrative, clerical, retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:  1 year of academic study above the high school level may be substituted for each 9 months of experience.  Substitution of 1 year for 1 year in those instances where co-op experience is required of a student as part of the program study.  

AND

1 YEAR SPECIALIZED EXPERIENCE:  Progressive experience which provided background in merchandise controls; inventory stock record keeping and reports; exempt or non-exempt supervisory experience; merchandise display; and retail promotions; or experience in the area of customer relations in an effort to improve sales and maintain operating cost efficiencies.