Role: Technical Support Analyst 3
Location: Petersburg VA | In Person Only | Onsite
This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.
Skill
Required / Desired
Amount of Experience
Hands-on Experience
Knowledge of IT Service Management (Incident, Change, Service Request, and Asset Management)
Required
1 Year
General knowledge of Microsoft 365 applications (Word, PowerPoint, Excel, Outlook, SharePoint, Teams)
Required
1 Year
Experience leading meetings and configuring audio equipment
Required
1 Year
Experience troubleshooting hardware and software (hands-on or from a service desk)
Required
1 Year
Experience creating professional communications for users
Required
1 Year
Demonstrated success in managing and prioritizing work
Required
1 Year
Basic understanding of writing technical processes and instructions to simplify processes for users
Required
1 Year
Ability to write clear emails explaining technical issues, work toward solutions, and follow up with users/districts as needed
Required
1 Year
Ability to meet with staff, discuss technical resolutions, and gather detailed information during meetings
Required
1 Year
Basic understanding of various technologies and the ability to research and troubleshoot technical issues
Required
1 Year
Demonstrated success working as a team member and collaborating to achieve objectives
Required
1 Year
Experience planning, executing, and supporting full office relocations, including structured cabling, network wiring, and equipment setup
Highly Desired
1 Year
Excellent project management skills and ability to manage multiple priorities
Highly Desired
1 Year
