Job Title: L2 Technical Operations Engineer  
Experience: 2 4 Years 
Job type:12 months plus PST  
Please share the resume with me at pranayatburgeonitsdotcom 
Job Description: 
We are hiring an L2 Technical Operations Engineer / Customer Support Analyst with experience in application support and IT service delivery. The candidate should have hands-on experience in ServiceNow, Azure, Azure Application Insights (App Insights), incident management, request fulfillment, troubleshooting application issues, and working in Agile/Scrum environments. Experience with ITIL, reporting using ServiceNow/Power BI, and the Microsoft Office Suite is required. Strong communication, documentation, and problem-solving skills are essential. 
Mandatory Skills:

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L2 Application/Technical Support
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ServiceNow
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Azure
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Azure Application Insights (App Insights)

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Incident, Problem & Request Management
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ITIL Framework
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Agile & Scrum
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Power BI / ServiceNow Reporting
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Microsoft Office Suite
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Application Troubleshooting
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Knowledge Base Documentation
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Excellent Communication & Stakeholder Management

L2 Technical Operations Engineer in USA PST hybrid

Key skills

About this role