Senior Product Manager, Smart Security (12 month Contract)

ecobee is a subsidiary of Generac Power Systems focused on creating technology for smart home automation. They are seeking a Senior Product Manager to lead the evolution of ecobee’s Smart Security business, shaping device and service integration to enhance customer experience.

Responsibilities:

• Own and execute product initiatives focused on service growth and customer experience, including onboarding, conversion, engagement, and retention
• Contribute to the development of integrated device + service experiences, ensuring hardware capabilities are effectively translated into customer value
• Partner with cross-functional teams (engineering, design, data, marketing) to deliver product improvements across both digital experiences and device interactions
• Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities to improve the end-to-end user journey
• Define clear product requirements and success metrics and support delivery from concept through launch and iteration
• Analyze product performance and customer behavior to identify insights, prioritize opportunities, and inform roadmap decisions
• Support go-to-market efforts, including feature launches, messaging, and experimentation to improve funnel performance
• Collaborate closely with device teams to understand constraints and opportunities and help shape cohesive cross-product experiences
• Bring a strong ownership mindset – proactively identifying problems, proposing solutions, and driving execution
• Embody ecobee’s expectation that PMs are builders, storytellers, and stewards – staying close to delivery, clarifying product value and narrative, and owning end-to-end outcomes across the lifecycle

Requirements:

• 4–7+ years of product management experience, with a strong foundation in digital products, services, or growth-focused roles
• Demonstrated ability (or strong interest) in working across both services and devices, with curiosity to learn hardware-driven product development
• Proven experience designing, launching, or evolving subscription models, including pricing, packaging, entitlements, migrations, renewals, and lifecycle management
• Strong cross functional leadership skills, with experience partnering closely with Engineering, Design, Legal, Finance, Data, and Customer Support
• Demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity in subscription or services contexts
• Strong analytical skills – comfortable using data to inform decisions and measure success
• Comfortable working in a fast-paced, ambiguous environment with evolving priorities
• Growth mindset – eager to learn, take on new challenges, and expand scope over time as the business evolves
• Experience working on hardware or device-integrated products (e.g., IoT, consumer electronics, connected devices)