SAP Project Manager

NTT DATA North America is a leading business and technology services provider, and they are seeking a SAP Project Manager to join their team in Plano, Texas. The role involves managing customer engagements, ensuring satisfaction, and driving cloud transformation initiatives while coordinating with various stakeholders.

Responsibilities:

• Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
• Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Perform administrative tasks required to manage the engagement (staffing, reporting and controlling)
• Manage proactive delivery of service plans and reactive support requests
• Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drive transformation and onboarding towards SAP Cloud Solutions
• Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
• Achieve customer reference collateral and customer satisfaction responses
• Deliver best through proactive mindset and de-escalate critical customer situations
• Protect and grow engagement scope and manage commercial change requests
• Participate in team-internal knowledge sharing and coach other team members

Requirements:

• Minimum 4+ years of experience in project management or SAP Operations
• Minimum 4+ years of experience in a customer-facing role
• Minimum 4 to 6 years of experience in service management capacity managing multiple clients
• Minimum 2+ years of experience in the following areas: SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes
• Minimum 2+ years of experience in the following areas: SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver
• Minimum 2+ years of experience in the following areas: SAP HANA and enterprise databases (Oracle, SQL Server, DB2)
• Minimum 2+ years of experience in the following areas: Linux, Unix, and Windows operating systems supporting SAP environments
• Minimum 2+ years of experience in the following areas: Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes
• Minimum 2+ years of experience in the following areas: Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations
• Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
• Experienced in IT service providers and managing outsourcing engagements
• Strong project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Accustomed to working in an international and global virtual matrix organization
• High proficiency in English. Additional languages are a big plus
• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial
• Certification in project management methodology (e.g. PMP) is beneficial