Customer Service

DME Company LLC, a Hillenbrand company, is seeking a Customer Care Representative to strengthen customer relationships and contribute to sustainable business growth through responsive service and practical problem-solving. This role involves processing customer orders, providing support, and collaborating with various teams to enhance customer experiences.

Responsibilities:

• Process customer orders, purchase orders, amendments, emails, and related documentation accurately to support timely fulfillment and dependable service
• Respond to customer calls, correspondence, and E-store chats by answering questions, resolving issues, and providing product or technical assistance
• Build relationships with current and prospective customers by understanding their needs, explaining products, and identifying relevant sales opportunities
• Prepare proposals and quotes, recommend products based on customer requirements, and coordinate payment terms within established guidelines
• Maintain complete customer, transaction, and follow-up records in company systems to support accountability, visibility, and informed decision-making
• Coordinate with sales, suppliers, customers, and internal departments to resolve problems, arrange sample submissions or inspections, and keep work moving efficiently
• Prepare reports, follow established safety and operating procedures, and identify opportunities to improve customer care processes, accuracy, and efficiency

Requirements:

• High school diploma or equivalent
• Experience supporting customers through phone, email, chat, or another customer service channel
• Ability to process orders, quotes, purchase orders, and customer records accurately using computer-based systems
• Clear written and verbal communication skills for working with customers, suppliers, sales colleagues, and other departments
• Practical math, analytical, and problem-solving skills for reviewing transactions, preparing quotes, and resolving customer concerns
• Ability to organize your work, manage your time, and adjust priorities while handling multiple customer requests and administrative tasks
• Sound judgment, accountability, and attention to detail, with a consistent focus on preventing errors and following established procedures
• A collaborative and adaptable approach, with openness to learning products, systems, E-store processes, and improved ways of working