Service Project Manager

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a Service Project Manager who will be responsible for developing quick resolutions to customer warranty related issues and coordinating interactions between various departments to improve customer service.

Responsibilities:

• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Work with our factories and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods
• Provide frequent updates to all stakeholders during the correction steps for the customer
• Work closely with field service teams and vendors to align on materials and methods of correction
• Provide ownership in driving resolution for our customers in a timely fashion and perform in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
• Up to 10% travel to discuss high profile customer issues to ensure customer relations stay positive

Requirements:

• Bachelor's degree or higher preferred
• 3+ years Customer service experience within a fast-paced environment
• High level computer skill
• Ability to handle multiple tasks while maintaining organization and control
• Strong verbal skills to aid in customer communications
• SAP and/or Salesforce experience
• Familiar with Siemens LV & MV solutions