Senior Product Manager (PM/RCM) - Full Time - Remote

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. The Senior Product Manager will own the execution of the Revenue Cycle Management product roadmap, partnering with stakeholders to enhance product strategy and drive adoption across a significant customer base.

Responsibilities:

• Own day-to-day execution of the Revenue Cycle Management product roadmap, ensuring on-time delivery of capabilities across charge capture, coding, claim creation and submission, payer processing, payment posting, denial management, accounts receivable, patient balances, reporting, and related billing workflows
• Partner with executive stakeholders to refine product strategy based on client feedback, market trends, regulatory and payer changes, operational performance, and product data
• Develop an AI- and automation-first product approach that reduces repetitive work, surfaces exceptions, recommends next-best actions, and enables billers to focus their expertise on the highest-value and most complex activities
• Identify opportunities to apply intelligent agents, workflow automation, predictive analytics, and rules-based processing across the revenue cycle while ensuring accuracy, explainability, auditability, and appropriate human oversight
• Coordinate with internal engineering teams, external development partners, and agencies to manage deliverables, timelines, dependencies, and quality across multiple concurrent workstreams
• Define and prioritize product requirements, working with engineering and design to translate revenue cycle needs into detailed workflows, specifications, business rules, and acceptance criteria
• Design intuitive billing experiences that help users understand work queues, claim status, exceptions, recommended actions, and financial impact without requiring unnecessary navigation or manual research
• Partner closely with billing operations, implementation, support, and client-facing teams to understand real-world workflows and incorporate operational expertise into product decisions
• Drive adoption and expansion across Experity's customer base of 5,700+ urgent care clinics serving 40 million annual patient visits
• Establish and monitor product and operational KPIs, including clean claim rate, denial rate, days in accounts receivable, first-pass resolution, payment velocity, automation rate, user productivity, and reimbursement outcomes
• Use product analytics and operational data to identify workflow bottlenecks, payer patterns, preventable denials, and opportunities for continuous improvement
• Conduct interviews and workflow observations with billers, coding teams, revenue cycle leaders, practice administrators, and other client stakeholders to validate product direction and identify unmet needs
• Build and present product updates, business cases, performance results, and roadmap recommendations to internal leaders and executive-level client stakeholders
• Partner with compliance, security, legal, and operational stakeholders to ensure products meet applicable healthcare, billing, privacy, and regulatory requirements

Requirements:

• Bachelor's degree in Computer Science, Engineering, Product Design, Business or equivalent combination of education and experience
• 5+ years of product management experience, with a strong track record of shipping complex B2B SaaS or healthcare technology products
• Deep knowledge of healthcare revenue cycle management, including charge capture, coding, claim submission, clearinghouses, payer adjudication, remittance processing, denial management, accounts receivable, and payment posting
• Experience building products for billers, coding professionals, revenue cycle leaders, practice administrators, or healthcare operations teams
• Genuine enthusiasm for AI-enabled products and workflow automation. You understand how large language models, intelligent agents, machine learning, and automation are changing what is possible and want to apply them to meaningful revenue cycle problems
• Strong understanding of the appropriate balance between automation and human judgment, particularly for workflows involving financial, regulatory, or reimbursement risk
• Experience translating complex business rules, payer requirements, and operational processes into clear product requirements and scalable software workflows
• Comfortable working with external development partners and managing deliverables across distributed teams
• Strong analytical skills, with experience using product, operational, and financial data to make decisions and measure outcomes
• Excellent written and verbal communication skills, including experience conducting client interviews, facilitating cross-functional discussions, and presenting to executive-level stakeholders
• Demonstrated ability to manage competing priorities and deliver results across complex, interconnected product areas
• Experience with urgent care, ambulatory care, physician billing, professional claims, or multi-location healthcare organizations
• Familiarity with agentic AI systems, MCP (Model Context Protocol), retrieval-augmented generation, or similar AI orchestration frameworks
• Experience designing work queues, exception-based workflows, rules engines, or human-in-the-loop automation systems
• Knowledge of healthcare transaction and interoperability standards, including X12, HL7, FHIR, electronic remittance advice, and electronic data interchange workflows
• Experience with claim scrubbers, clearinghouses, payer portals, eligibility systems, coding tools, contract management, or payment platforms
• Familiarity with CPT, HCPCS, ICD-10-CM, modifiers, medical necessity, payer policies, and common causes of claim rejection or denial
• Experience with event-driven architectures, workflow orchestration, or real-time messaging systems
• Background working in regulated industries such as healthcare or financial services